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Frequently Asked Questions

Here are some quick answers to questions we often receive at the Copy Center. Please review them carefully.

Deadlines

Copies

Paper

Mail Regulations

Design

Electronic

Finishing

Miscellaneous

Copying versus Printing

Deadlines

What do you mean by “camera-ready copy”?

Camera-ready copy means that your document is ready to be printed or copied without needing any adjustments.

How soon can I get my copy request?

The Copy Center guarantees a 24-hour turnaround for all normal* copy requests upon receipt of the required information (IDT and Copy Center Request Form or Cougar Card Request Form).*

*If you are unsure if your job is a normal request, please contact us.

Why do I have to specify a due date for a finished job? Or why do you not accept ASAP as a due date?

The Copy Center is a production facility. We receive many requests from many different departments and individuals on campus. Each request is placed on the production schedule according to its requirements and due date.

What is the minimum amount of time in which a job can be completed?

The Copy Center requires a minimum of 24-hours to complete all proofs and normal* copy requests.

*If you are unsure if your job is a normal request, please contact us.

Copies

What is a proof?

A proof is a single sample of your copy request for color and layout purposes only. The Copy Center is not responsible for errors in grammar, spelling or content. The requestor must ensure that the document is accurate and correct prior to submission for duplication.

Please submit a copy request and indicate that you need a proof. Proofs follow the same submission guidelines and timeframes as regular copy request submissions.

Should I request a proof?

The Copy Center recommends proofs on all jobs.

What is the difference between a transparency and a clear cover?

A transparency can be printed on. A clear cover cannot be printed on.

Do you print envelopes?

No. The Copy Center does not have the capability to print on envelopes.

Can you print a Master’s Thesis or dissertation?

Yes, the Copy Center can print a Master's Thesis or a dissertation; however, the customer must provide the paper required by the dissertation committee. Please bring extra sheets of paper in the event that the copier jams.

Paper

How can I get a sample of papers available?

A swatch book is available in the Copy Center.

What paper colors are available?

We offer a variety of paper colors. Please pick up a swatch book for your office.

What is the best type of paper to use for a job? What would look best?

This varies based on the type of job and on customer preference.

What is the difference in the size of papers?

See Paper Sizes.

Do you print on ISO sized papers?

The paper standards in the United States are different from the ISO sized papers. ISO-sized papers are not available from most paper suppliers in the United States. However, the Copy Center also cuts/trims jobs as per the customer's specifications.

Where do I find information official College of Charleston stationery, including letterhead, envelopes, business cards, invitations, mailing labels, fax cover sheets, notepads, notecards, employee name badges, and event nametags?

Information regarding official College of Charleston Stationery, including letterhead, business cards, envelopes, et cetera, as well as official templates, can be found in the College of Charleston Brand Manual.

Mail Regulations

I want to copy something for mailing. What do I do?

Please contact Mail Services at 81-A St. Philip Street or 843.953.2089 for mailing requirements.

What procedures do I follow in organizing my copy requests to be prepared for bulk rate mailing, especially when I am merging documents?

Please contact Mail Services at 81-A St. Philip Street or 843.953.2089 for mailing requirements regarding bulk rates and how the documents will need to be sorted.

Where can I get the permit number for Standard Class (Bulk) mailing?

Please contact Mail Services at 81-A St. Philip Street or 843.953.2089 for the permit number for Standard Class (Bulk) mailing.

What are the postal requirements for postcards?

Please contact Mail Services at 81-A St. Philip Street or 843.953.2089 for acceptable size requirements for postcard mailing rates.

Design

Can a change be made on a hard copy or a file sent to the printer?

No. The Copy Center only prints camera-ready copy.

Can images be scanned and resized?

Images can be scanned. Please see Scanning. Resizing falls under the category of design work. As a production facility, the Copy Center does not offer design services.

Electronic

Why do you prefer a digital file?

There are two reasons why the Copy Center prefers the digital file:

  • The Copy Center may not have the program or version of the program that your document was created in. The Copy Center does not guarantee any fonts and/or layout used in the document.
  • When digital files are sent to the Copy Center printers, the printer queues translate all electronic files, regardless of the program used to create it, into a format understandable by the printer.

How do I send a document to the Copy Center printer queue?

See Printer Installation Instructions.

How does the Copy Center know that I have sent a document to the printer?

When submitting a Copy Center Request Form or a Cougar Card Request Form, please should include the name of the electronic file and whomever is logged into the computer at the time the file was sent (ex. smithj). This is the Copy Center's notification as to which document in the printer queue is associated with which copy request.

Can I email a job?

No, the Copy Center may not have the program in which the document was originally created in, and cannot guarantee fonts or layout with the transmission of a document via email. Please send the files directly to the Copy Center printers. See Printer Installation Instructions.

Why is it better to send the job to the printer queue rather than using a hard copy?

It is the Copy Center's professional opinion that the documents generally look better when being produced as a printed original rather than a copy. When the document is sent directly to the printer, each reproduction is a printed original, and will be less likely to lose quality than when using a hard copy. (This is most pertinent when reproducing images.)

Why is it better to send the job to the printer queue rather than sending it via e-mail?

The Copy Center may not have the program in which the document was originally created, and cannot guarantee fonts or layout. The printer queues translate all electronic files, regardless of the program used to create it, into a format understandable by the printer.

What are the differences among tiff files, jpeg files and pdf files?

TIFF is an acronym for Tagged-Image-File-Format. It is one of the most widely supported file formats for storing bit-mapped images on personal computers. TIFF graphics can be any resolution, and they can be black and white, gray-scaled, or color. Files in TIFF format often end with a .tif extension.

JPEG is an acronym for Joint-Photographic-Experts-Group. JPEG is a compression technique for color images. Although it can reduce files sizes to about 5% of their normal size, some detail is lost in the compression. Files in JPEG format often end with a .jpg extension.

PDF is an acronym for Portable-Document-Format. It was developed by Adobe Systems. PDF captures formatting information from a variety of desktop publishing applications, making it possible to send formatted documents and have them appear on the recipient's monitor or printer as they were intended. To view a file in PDF format, you need Adobe Acrobat Reader, a free application distributed by Adobe Systems. Files in PDF format often end with a .pdf extension.

See Scanning for more details.

Finishing

How many sheets can I get in a pad?

The Copy Center will pad as many sheets as you request in a single pad. Typical requests are 25, 50, or 100 sheets per pad.

See Padding for more details.

Why does the Copy Center require a trim size when cutting?

The Copy Center does not presume to know what size the finished product is designed to be. To accurately complete the customer's job, the Copy Center requires the customer to indicate the size of the finished piece.

See Cutting for more details.

What looks better: plastic comb or coil binding?

This is a customer preference.

See Binding for more details.

Miscellaneous

Where is the Copy Center located?

Bell Building 81 St. Philip Street, Room 501

Contact Us.

What are the Copy Center hours of operation?

Service hours are Monday – Friday, 9:00 a.m. – 4:30 p.m.

Why do you require a local telephone number?

The Copy Center will not make a long distance call to notify you of a completed request. If the only telephone number available is long distance, then the Copy Center will contact you via your college email account.

Why do you require all email correspondence to go through the College of Charleston e-mail accounts (@edisto.cofc.edu or @cofc.edu)?

Your College of Charleston e-mail account verifies your status as a faculty member, staff, or student.

Copying versus Printing

What is the difference between copying and printing?

A copy is a document which is placed on the glass and scanned to produce multiple copies.

A print is an electronic document, sent through a server to produce multiple prints.

What is the difference between a copy and a printed original?

A copy is when an original is placed on the copier and scanned for reproduction.

A printed original is when the copier, functioning as a printer, prints the document from a digital file.

What is the difference among a copier, a printer, and a press?*

A copier is a device for producing copies of text or graphic material by the use of light, heat, chemicals, or electrostatic charge.

A printer is an electronic device that accepts text files or images from a computer and transfers them to a medium such as paper or film. Major types of computer printers are dot-matrix printers, ink jet printers, and laser printers.

A press, or printing press, is a machine that transfers lettering or images by contact with various forms of inked surface onto paper or similar material fed into it in various ways. The device is used for printing multiple copies of a text on paper.

*The Copy Center has three copiers that also function as printers. The Copy Center does not have a press.

What color inks can you print? Can you print with white ink?

Copiers do not use ink, they use toner. The black copiers only use black toner. The color copier used cyan, magenta, yellow, and black toner, which mix together to create the colors in your document. Ink is used on a press.*

*The Copy Center has three copiers that also function as printers. The Copy Center does not have a press.